Frequently asked questions
HOW OFTEN DO YOU RESTOCK ITEMS?
We aim to stay stocked at all time but if something is not in stock it will be restocked within a week, but restock dates do vary depending on product availability. Please text BTAYLOR to 21000 to get all future updates.
DO YOU TEST ON ANIMALS?
CAN I CANCEL MY ORDER?
If you would like to cancel your order, please email us as soon as possible on our contact page. If you have already received a tracking number in your email your order can not be canceled.
WHY WAS MY ORDER CANCELED?
HOW LONG DOES SHIPPING TAKE?
DO YOU EVER DO GIVEAWAYS?
Yes, we run official giveaways on our Instagram page @btaylorbeautyco. Follow us for a first look at giveaways, discounts, and new products. Also, there are exclusive giveaways and discounts that are for V.I.P Beauty Babes only. These will be only sent through email for subscribers. Subscribe to our mailing list at the bottom of the page to become a V.I.P Beauty Babe.
WHAT ARE MY DELIVERY OPTIONS?
WHAT DO I DO IF I WANT TO RETURN A PRODUCT?
Unfortunately, at this time we are not able to offer any returns for any of our items due to the fact that we are not able to restock any products that have been out of our hands. This regulation is in place for sanitary purposes and BTAYLOR BEAUTY does its very best to ensure the health and safety of our customers. We ask that you please carefully review all orders before checking out.
MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?
Please contact the carrier in which your package was sent which is the United Postal Service. We are not responsible for packages once the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set date. BTAYLOR BEAUTY is NOT resposible for any lost or damaged packages.
WHAT DO I DO IF MY PACKAGE WAS RETURNED TO THE SENDER?
DO YOU HAVE A QUESTION THAT DOES NOT APPEAR IN OUR FAQ?
Please visit our contact page.